Description
Integrating Zendesk with Kalumma enables a seamless flow of customer data between the CRM and support platforms, allowing for personalized support experiences and efficient issue resolution. This integration ensures that customer interactions are tracked and managed effectively, improving satisfaction and loyalty.
Features
Unified Customer View
Access complete customer histories from Kalumma within Zendesk
Ticket Management
Automate ticket creation from CRM events
Personalized Support
Utilize CRM data for tailored support responses
Analytics Integration
Analyze support data within Kalumma for insights
