Description
Connecting LiveChat with Kalumma enhances live support capabilities by providing customer service representatives with immediate access to CRM data during chats. This integration facilitates personalized interactions, quicker issue resolution, and a more satisfying customer experience.
Features
Live Support Chat
Offer personalized chat support using CRM insights
Chat Transcripts
Save chat transcripts in Kalumma for future reference
Proactive Engagement
Initiate chats based on CRM triggers
Analytics and Reporting
Analyze chat data within Kalumma to optimize support strategies
