Description
Help Scout's integration with Kalumma offers businesses the tools to deliver exceptional customer service by aligning CRM data with support interactions. This connection ensures that customer support is informed, personalized, and efficient, leading to higher satisfaction rates and loyalty.
Features
Customer Profiles
Access detailed customer profiles from Kalumma in Help Scout
Email Management
Efficiently manage customer emails and tickets
Knowledge Base
Use CRM data to inform Help Scout's knowledge base articles
Reporting Insights
Track support metrics and customer trends
