Description
By connecting Freshdesk with Kalumma, businesses can automate ticketing processes and centralize customer interactions, ensuring quick and effective resolution of customer inquiries. This integration helps teams provide consistent and personalized customer service, enhancing overall customer experience.
Features
Automated Ticketing
Create support tickets from Kalumma activities
Centralized Communication
Manage all customer interactions in one place
Self-Service Portals
Link CRM data to support self-service options
Performance Reporting
Gain insights from support analytics to improve service
